Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the Assists Up website and the services provided by Assists Up ("Assists Up," "we," "us," or "our").

By accessing our website, submitting an inquiry, requesting our services, or otherwise interacting with Assists Up, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

Assists Up provides business support and technology-related services that may include:

• Virtual assistant services
• Administrative support
• Remote project management
• Operations management support
• Customer support services
• Live chat and email support
• Remote team support
• AI chatbot solutions
• AI automation and related technology services
• Other business support services agreed with a client

The exact scope, deliverables, responsibilities, timelines, fees, and other requirements for client engagements may be defined in a separate proposal, statement of work, service agreement, or other written agreement.

You may use our website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website for any unlawful, fraudulent, or unauthorized purpose
• Attempt to gain unauthorized access to our website, systems, or networks
• Interfere with the operation, security, or availability of the website
• Introduce malicious code, viruses, malware, or other harmful material
• Copy, reproduce, modify, distribute, or exploit website content without permission
• Use automated systems to access or collect information from our website in a manner that violates applicable laws or these Terms

A client engagement may be subject to additional terms agreed between Assists Up and the client.

Where a signed proposal, statement of work, service agreement, master services agreement, or other written contract exists, that agreement may contain additional or different terms governing the specific services.

In the event of a conflict between these website Terms and a separate written client agreement, the applicable client agreement will generally govern the specific services covered by that agreement.

Service pricing may vary depending on the scope, complexity, duration, staffing requirements, technology requirements, and other factors associated with an engagement.

Any pricing displayed on our website is for general informational purposes unless expressly stated otherwise.

Final pricing, payment schedules, billing arrangements, taxes, and other financial terms will be established in the applicable proposal or client agreement.

Unless otherwise agreed in writing, clients are responsible for paying applicable fees according to the agreed payment terms.

Clients are responsible for providing accurate and timely information reasonably required for us to perform the agreed services.

Depending on the engagement, clients may be responsible for:

• Providing accurate project requirements and instructions
• Providing necessary access to relevant systems and platforms
• Reviewing and approving deliverables when required
• Providing timely feedback and decisions
• Ensuring that supplied materials may lawfully be used
• Maintaining appropriate security for accounts and credentials provided to us

Delays caused by missing information, approvals, access, or instructions may affect project timelines or delivery schedules.

We understand that clients may provide confidential business, operational, technical, or customer information when using our services.

We will use reasonable measures to protect confidential information and will use such information only as reasonably necessary to provide the agreed services, subject to applicable agreements and law.

Where appropriate, separate confidentiality agreements or non-disclosure agreements may apply to a client engagement.

Confidentiality obligations may not apply to information that is publicly available, independently developed, lawfully obtained from another source, or required to be disclosed by law.

Unless otherwise agreed in writing, the Assists Up website and its original content, branding, graphics, designs, text, logos, software, and other materials are owned by or licensed to Assists Up and are protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publicly display, create derivative works from, or commercially exploit our website content without our prior written permission.

Ownership and licensing of work products created specifically for a client will be governed by the applicable client agreement or statement of work.

Our services may involve third-party platforms, applications, software, hosting providers, communication tools, scheduling platforms, payment processors, AI technologies, or other services.

Third-party services are subject to their own terms, policies, and availability.

We are not responsible for changes, interruptions, security incidents, or failures caused by third-party platforms that are outside our reasonable control.

Clients may be required to maintain their own accounts, licenses, or subscriptions for third-party services used in connection with their projects.

Certain Assists Up services may involve artificial intelligence, machine learning, automation, or AI-powered tools.

AI-generated or automated outputs may contain errors, inaccuracies, omissions, or unexpected results. AI tools should not be treated as a substitute for appropriate human review, professional judgment, or verification where such review is necessary.

Clients are responsible for reviewing outputs where appropriate before relying on them for business, legal, financial, operational, or other consequential purposes.

Where AI services are provided on behalf of a client, additional requirements concerning data processing, confidentiality, permitted use, and security may be established in the applicable client agreement.

We aim to provide reliable and professional services, but we do not guarantee that our website or services will always be available, uninterrupted, error-free, or free from delays.

Website availability may be affected by maintenance, technical issues, internet connectivity, third-party services, security events, or circumstances beyond our reasonable control.

Information provided on our website is intended for general informational purposes only.

We make reasonable efforts to keep website information accurate and current, but we do not warrant that all content will always be complete, accurate, current, or error-free.

Unless expressly agreed in writing, our services do not constitute legal, financial, medical, tax, accounting, or other regulated professional advice.

To the maximum extent permitted by applicable law, Assists Up and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the use of our website or services.

This may include loss of profits, revenue, business opportunities, data, goodwill, or anticipated savings, to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

Any additional liability limitations applicable to a client engagement may be set out in the applicable written agreement.

To the extent permitted by applicable law, you agree to indemnify and hold harmless Assists Up and its owners, employees, contractors, affiliates, and service providers from claims, liabilities, damages, losses, and expenses arising from:

• Your unlawful use of our website or services
• Your violation of these Terms
• Your violation of applicable laws or third-party rights
• Materials, instructions, or information supplied by you that result in a third-party claim

We may suspend or terminate access to our website or services where reasonably necessary, including where a user violates these Terms, engages in unlawful activity, creates a security risk, or fails to meet applicable payment or contractual obligations.

Client-specific termination rights, notice periods, fees, and obligations will generally be governed by the applicable client agreement.

Provisions that by their nature should survive termination, including intellectual property, confidentiality, limitation of liability, and dispute-related provisions, may continue to apply after termination.

Our website may contain links to websites, applications, or services operated by third parties.

These links are provided for convenience and do not necessarily represent an endorsement or recommendation by Assists Up.

We are not responsible for the content, availability, security, or practices of third-party websites or services.

We may update these Terms from time to time to reflect changes to our website, services, business practices, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

Your continued use of our website after updated Terms are published may constitute acceptance of the revised Terms to the extent permitted by applicable law.

These Terms and any disputes arising from your use of our website or services will be governed by the laws specified in the applicable client agreement or, where no separate agreement applies, the laws applicable to Assists Up's principal place of business, subject to applicable law.

Where appropriate, the parties should first attempt to resolve disputes through good-faith communication before pursuing formal proceedings.

Nothing in this section prevents a party from exercising rights or seeking remedies that cannot lawfully be waived or restricted.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in effect to the extent permitted by law.

These Terms, together with any applicable policies and written client agreements, constitute the applicable understanding between you and Assists Up concerning the matters covered by these Terms.

Any additional terms contained in a separate written agreement may govern the specific services provided under that agreement.