Privacy Policy

We may collect information that you voluntarily provide to us, including:

• Full name
• Business or company name
• Email address
• Phone number
• Information submitted through contact, inquiry, or consultation forms
• Information you provide when requesting our services
• Messages, communications, and other information you send to us
• Any other information you voluntarily provide

We may also automatically collect certain technical information when you visit our website, such as:

• Device type
• Operating system
• Pages visited
• Referring website or source
• Approximate location derived from IP address
• Date, time, and duration of visits
• Website usage and interaction information

We may collect this information through cookies, analytics tools, server logs, and similar technologies.

We may use personal information for purposes including:

• Responding to inquiries and requests
• Providing information about our services
• Scheduling consultations or calls
• Preparing proposals, estimates, or service agreements
• Providing and managing our services
• Communicating with clients and prospective clients
• Providing customer support
• Improving our website, services, and user experience
• Understanding website traffic and usage
• Maintaining website security and preventing fraud or abuse
• Complying with applicable legal obligations
• Protecting our rights and legitimate business interests

We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

Where applicable privacy laws require a legal basis for processing personal information, we may process information based on one or more of the following:

• Your consent
• The performance of a contract or steps taken at your request before entering into a contract
• Compliance with a legal obligation
• Our legitimate business interests, where permitted by law
• Protection of vital interests where applicable

Where processing is based on consent, you may withdraw your consent at any time, subject to applicable legal limitations.

Our website may use cookies and similar technologies to provide functionality, remember preferences, understand website usage, and improve our services.

Cookies may include:

• Essential cookies: Necessary for the website to operate properly.
• Analytics cookies: Used to understand how visitors use our website.
• Preference cookies: Used to remember settings and preferences.
• Marketing cookies: May be used where applicable to measure or support advertising and marketing activities.

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

We may use third-party services to help us operate, analyze, secure, or improve our website and services.

Depending on the tools we use, these providers may process information such as IP addresses, device information, browser information, website interactions, and usage data.

Third-party services may include website analytics, hosting, scheduling, communication, security, payment, customer relationship management, and other business tools.

These providers may process information according to their own privacy policies and applicable contractual obligations.

Our website or services may use artificial intelligence technologies, including AI-powered chatbots, to communicate with visitors, provide information, answer questions, or assist with customer support.

Information submitted through an AI chatbot may be processed by Assists Up and, where applicable, third-party technology providers that support the chatbot.

Where AI technologies are used on behalf of a client, the handling of information may also be governed by the applicable client agreement, data-processing terms, or other contractual arrangements.

We do not sell or rent your personal information to third parties.

We may share information with trusted third parties when reasonably necessary to operate our business, provide our services, or comply with legal obligations. These may include:

• Website hosting providers
• Email and communication providers
• Scheduling and calendar providers
• Analytics providers
• Customer relationship management platforms
• AI and technology service providers
• Payment processors, where applicable
• Professional advisers
• Legal, regulatory, or government authorities when required by law

Assists Up may work with clients, contractors, technology providers, and service providers located in different countries.

As a result, personal information may be transferred to and processed in countries other than the country in which you reside.

Where applicable law requires safeguards for international transfers, we will seek to use appropriate safeguards or other lawful transfer mechanisms.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal obligations.

The specific retention period may depend on the type of information, the nature of our relationship with you, and applicable legal requirements.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Accordingly, while we work to protect your information, we cannot guarantee absolute security.

Depending on where you live and which privacy laws apply to you, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in certain circumstances
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request portability of certain information
• Lodge a complaint with an applicable data-protection authority

These rights are subject to applicable legal exceptions and limitations.

To exercise an applicable privacy right, please contact us using the information provided below.

Our website and services are intended for businesses and general audiences and are not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

When providing virtual assistance, project management, customer support, operations support, or AI chatbot services, we may process information on behalf of our business clients.

In those circumstances, the client may determine the purposes and means of processing, while Assists Up may process information according to the client's instructions and applicable agreements.

Where appropriate, additional contractual terms, confidentiality agreements, or data-processing agreements may apply.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.